Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can use our returns portal or contact us at info@messoud.com. Please note that returns must be sent to the following address: Oosteinde 70-7, 2548 AM The Hague, The Netherlands.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at info@messoud.com.

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can assess the issue and resolve it for you.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (such as special orders or personalised items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, gift cards cannot be returned.

Exchanges

You can quickly and easily request an exchange through our returns form.

European Union 14-day cooling-off period

Notwithstanding the above, if your goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether it has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@messoud.com.